When you place an otp order, you will receive an email with the customer channel link, the customer channel is a direct source of our customer service and keeping you updated throughout the whole process of your order to shipping. We are obligated to keep you informed on your order from the moment you place an order, since otp is a pre-order service is important for you to know what's going on with your order and being in the customer channel is the best way to be informed on your order. When your order is ready to ship, you are to pay a second time payment. Second time payment is for shipping purposes price may vary due to your destination, for more info on second time payments read the faqs section.